GENERAL CONDITIONS

TERMS OF SERVICE / GENERAL CONDITIONS www.guiasgranada.com


It is essential to show the confirmation voucher (printed or through your mobile phone), to our staff the day of the visit. This voucher is valid as payment receipt.

The cancellation of the reservation, once confirmed, will involve some expenses:

 A.-Services / General visits (except Alhambra and Generalife and Royal Alcazares of Sevilla):

  • Cancellations made more than 72 hours prior to the time of service, will be refunded except € 8 for management expenses
  • Cancellations made less than 72 hours in advance will not have any refund.
  • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
  • Cancellations and modifications of reservations must be requested in writing from your customer area.

B.- Visits to Alhambra and Generalife:

  1. Private Visits Alhambra:
    • The amounts delivered for tickets and their management will not be refunded.
    • Cancellations made less than 72 hours in advance, will not have any refund.
    • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
  2. Daily visits in Group / Regular tour:
    • You will not be able to cancel or modify the visit once the purchase has been made.
    • In case of cancelation of the contracted service for a reason attributable to the organizing company the amounts charged will be immediately returned. There will be no additional compensation.
    • If the minimum number of participants in the guided tour is not reached we will refund the amount paid for the guided tour (total paid price - ticket price) and we will provide your ticket to access the monument.
    • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.

    • Alhambra guided visit/tour. Meeting point in the Alhambra in the MORNING.
      • Please note: the meeting time can be anytime from 08:15h to 12:00h. The visit will last 3 hours aprox.
      Alhambra guided visit/tour. Meeting point in the Alhambra in the AFTERNOON.
      • Please note: the meeting time will be around 14:00h aprox. The visit will last 3 hours aprox.
      • If the visit is between April 1 and October 14
      • Please note: the meeting time can be anytime from 14:00h to 16:30h. The visit will last 3 hours aprox.
  3. Documentation and identification.
    • You must keep the entry during the entire itinerary. In case of loss you can not continue with the visit.
    • It is COMPULSORY totake your documentation (DNI/Passport) on the day of the visit. If the information provided does not match the visitor's, the Alhambra may prevent access to the monument.

C.- Royal Private Tours Alcazares of Seville:

    • ONCE THE VISIT IS CONFIRMED, THE AMOUNT OF THE ENTRY WILL NOT BE RETURNED UNDER ANY CONCEPT.


As established in article 44 of Law 7/1996 from the 15th of January on Retail Commerce (Ordenación del Comercio Minorista) we inform you that our products, due to their special nature, are not subject to the Right to voluntary dismissal.

In case you make a tour with us, you accept this terms and the published information in the web site.

The use of information provided on this website is solely at your own risk. This website assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services or other material on this site. While we strive to keep the information on this site accurate, we do not guarantee and will not be responsible for any damage or loss related to the accuracy, completeness or timeliness of the information.

In case any variation of a tour takes place, this modification will be told by our guides or staff, before, during or after the tour.

In case the organizing company is forced to suspend this service, it will proceed immediately to the refund of the charged amounts and it will offer the costumers alternative dates available. No compensation shall be paid.

In case one person gets separated from the group during the tour, this website denies any responsibility, and no complaint will be dealt with.

In the regulars tours, If there was not the possibility to make a group in a single language, in some occasions the visit could be carried out in two languages.

This company and our partner companies are not responsible in case any delay takes place at the entrance of the monuments during the tours.

According to our privacy policy, depending on the service contract, your personal data as well as credit card may be transferred to other collaborators.

If you hire the audio devices with us (bookyouraudio), in case of loosing equipment, you will have to pay 45 € per equipment and 5 € per earphones.

All matters concerning these services shall be subject to Spanish Law.


www.guiasgranada.com
GRANADA OFFICIAL TOURIST GUIDES
Alhambra Valparaíso Ocio y Cultura S.L.
C.I.F.: B-18609719.
"Company of tourist services- Guided Visits"
C/ SAN ANTON, 72 , Ed. Real Center, 1º Izquierda - LOCAL 39. 18009. Granada. España.
Telephone: +34 958 918 029 - Mobile Phone: +34 677 417 790

All rights reserved.