Frequently Asked Questions

FAQ: Guías Granada y la Alhambra

Find answers to all your questions about visiting Granada: how to buy Alhambra tickets, official guided tours in English, opening hours, and local travel tips. Plan your perfect trip with Guías Granada.

I. Visits to the Alhambra and Generalife

1. What does the "Alhambra and Generalife" visit include?

   It includes a guided tour of the Nasrid Palaces, the Generalife, and the Alcazaba.

2. Can I hire a guided tour only if I already have the tickets?

   Yes, there are official guide options for those who already have their tickets.

3. What is the difference between a Daily Tour and a Private Tour?

   The daily tour is shared; the private tour is exclusive to your group and customizable.

4. Are there tours for school groups?

   Yes, there are educational tours with a pedagogical approach.

5. What languages are available?

   Spanish, English, French, German, Russian, Polish, Japanese, etc

6. Are tickets guaranteed when buying the tour?

   Yes, when booking the full pack with Guías Granada, tickets are guaranteed once you have received your confirmation.

7. Can night visits be made?

   Yes, there are night visits to the Nasrid Palaces subject to availability.

8. Is it necessary to carry a physical ID or Passport?

   Yes, it is mandatory and must be the original.

9. What happens if I miss my time slot for the Nasrid Palaces?

   You lose the right to enter that specific area of the monument.

10. Can I enter and exit the grounds several times?

    Access for a second time is only allowed to the Generalife gardens if you have left the monument.

II. Alhambra Specific Logistics

1. Are there lockers for backpacks?

   Yes, there are free lockers near the Access Pavilion.

2. Is eating allowed inside?

   La duración estándar de nuestra visita "Alhambra al Completo" es de aproximadamente 3 horas. Este tiempo es el ideal para recorrer con calma los Palacios Nazaríes, Alcazaba y Generalife sin prisas, pero sin que resulte agotador.

3. Do children need a ticket if it is free?

   Yes, absolutely everyone must carry their ticket with a QR code.

4. How long does it take from the Generalife to the Palaces?

   About 15-20 minutes on foot.

5. Are there water fountains?

   Yes, distributed throughout the grounds (e.g., Palace of Charles V).

6. Is smoking allowed?

   It is not allowed in any area of the tour, but there are marked zones where it is possible.

7. What does the "Gardens" ticket include?

   The entire complex except for the Nasrid Palaces.

8. Is there a security check?

   Yes, bags are checked and IDs are verified against the ticket.

9. Are baby strollers allowed in the Palaces?

   No, they must be left in the lockers (baby carrier backpacks are recommended).

10. Is it accessible for reduced mobility?

    There is an adapted itinerary; it is recommended to notify in advance.

III. Other Tours and Services in Granada

1. What tours are offered in the city?

   Historic Center, Albaicín, Sacromonte, and Arab Baths.

2. What is "Granada Monumental"?

   A tour that combines the main civil and religious monuments of the city.

3. Do you offer Flamenco shows?

   Yes, in the caves of Sacromonte.

4. How do the Arab Baths (Hammam) work?

   They are water circuits and massages inspired by the Nasrid period.

5. Can I propose to my partner at the Alhambra?

   Yes, let your guide know that you wish to do so, and they will point out the most special and quiet spot for your proposal.

6. What does the Albaicín and Sacromonte tour include?

   An official guide and a historical tour of the viewpoints and Arab neighborhoods.

7. Do you offer services for companies (MICE)?

   Yes, they manage corporate groups and technical visits. They are specialists in this type of visit.

8. Do you have guides specializing in architecture?

   Yes, the team includes art historians.

IV. Booking

1. How can I check my booking?

   In the "My Booking" section of the website.

2. How far in advance should I book?

   As soon as possible, as demand is very high.

3. Can I request a personalized quote?

   Yes, through the "Quotation" section for groups.

4. Can the name on a ticket be changed?

   Generally no, due to the strict regulations of the Board of the Alhambra (Patronato).

V. Practical Tips and Regulations

1. What clothing is recommended?

   Comfortable clothes, sports shoes, and sun protection.

2. Are headphones used?

   Yes, for groups of more than six people, wireless audio systems are used.

3. Can photos be taken?

   Yes, without flash and without a tripod.

4. Is there free time during the tour?

   The guide sets the pace, but you can stay in the gardens at the end. The tours are calm and there is time for photos and rest.

5. How do I get to the Alhambra from the center?

   By walking up Cuesta de Gomérez, by buses C30/C32, or by taxi.

6. What is the difference between "General" and "Gardens" tickets?

   General includes Nasrid Palaces; Gardens does not.

7. Where to eat after the tour?

   There are restaurant areas near the ticket office and heading down to the center.

8. What happens if it rains?

   Tours usually continue; it is recommended to bring an umbrella or raincoat.

9. Are the guides local?

   Yes, they are expert connoisseurs of the city of Granada.

10. Do you have social media?

    Yes, on Instagram, Facebook, Twitter, and YouTube.

11. Are there public toilets at the monument?

    Yes, at several points such as the Access Pavilion and near Charles V.

12. Can I bring pets?

    Animals are not allowed, except for guide dogs.

13. Can I draw or paint?

    Yes, as long as it does not block the passage of visitors.

14. Is there Wi-Fi at the Alhambra?

    Only in very specific areas like the Access Pavilion.

15. What is the best time for the visit?

    Early morning or late afternoon to avoid the heat.

16. Can I carry food in my backpack?

    Yes, but you can only consume it in the rest areas.

17. Will the guide wait for us if the bus is delayed?

    It is recommended to arrive 15 minutes early; the Palaces' schedules are fixed.

18. Are there shaded areas during the tour?

    In the palaces and gardens yes, but in the Alcazaba the sun is direct.

19. Is water sold inside?

    Yes, there are vending machines at strategic points.

20. Do you have tourism quality seals?

    Yes, they are backed by quality regulations and Andalusian legislation.